Frequently Asked Questions

Should you want to send a parcel UK there are many UK express delivery service providers who will gladly assist you. If you are unsure of any aspect of the services offered at then here are some of the most frequently asked questions which should help answer many of your queries

About Our Services

Below you will find a range of frequently asked questions regarding our range of services.

Next Day

  • Do you offer the Parcelforce 24 service?
  • Parcelforce Express 24 for only £7.25+Vat?

    We now offer the Parcelforce Express 24 service which allows you to book a parcel to be collected and delivered the next day via the UK’s national parcel delivery company.

    As ParcelForce is a global player it has a huge collection and delivery infrastructure, in fact, it’s UK hub near Coventry airport is one of the largest buildings in the country and can handle a staggering 40,000 parcels per hour. And with the 54 local depots you can be assured of a quick and timely delivery of your parcel.

    OK, what are the details?

    Your parcel will be collected and delivered by ParcelForce, it'll be delivered next day, you can track your delivery online and you'll get £20 loss/damage cover included - but please do check our prohibited / no compensation items list.

  • What type of next day delivery services do you offer?
  • What Next Day Parcel Delivery Services Do You Offer?


    We offer by 7:30am, 9am, 10:30am, 12 noon or 6pm as timed services and a non-timed option - book your collection here.


    We offer three levels of next day courier delivery service levels including City Link Express. You can choose next day before 6pm, next day before 9am and a next day Saturday delivery service before 12 noon.


    It is important to think about the urgency of your parcel or packet delivery as well as how likely you can guarantee that the recipient will be able to sign for the delivery.


    Next Day Parcel Delivery For your Convenience


    The three levels of service have different prices so after you have submitted your requirements to the quote form check the prices and levels of service and choose the most appropriate.


    Do you offer same day collection?


    Via City Link we can offer a same day courier collection for next day delivery by 6pm if your order is made by 10:30am Monday to Friday, otherwise the earliest we could arrange collection would be for the following working day. At the moment we don't offer a service for a Saturday or Sunday collection.


    £20 or £75 of Free 'Insurance'


    If you book next day parcel delivery with either City Link or Nightfreight you will get £20 of free carriage guarantee, however, if you choose the Parcelforce next day service we'll increase this to £75 for free. 


    Next Working Day Delivery Services


    The full list of next day courier services we offer are:


    1. Parcelforce 24 - which allows for immediate tracking to UK destinations in Zones 1 and 3, proof of delivery, individual parcels up 30kg.
    2. City Link by 9am.
    3. City Link by 12noon
    4. City Link by 1pm on a Saturday


    You must pack/cover your items adequately to avoid damage during transit.


    How Much Is Next Day Delivery?


    For same day collection and next day delivery the price is £6.50+vat. If you would like a next day courier service via Parcelforce 24 the price is from £11.99+vat. For Next day delivery by 9am the charge would be from £19.25+vat, whilst it is £9.95 for a morning delivery with City Link and if you did want to book a £8.50 parcel delivery on a Saturday that price would be from £8.50 with our special offer (subject to change).






    All of our services are rated by our customers. Simply read through the list of reviews (which you can find linked to above) to read what our customers think of the couriers and then make a decision of which next day courier service you would like to send your parcel with.


    How Do I Book?


    Simply get a quote as usual.




    1. Next day service is to UK mainland only, in non-remote locations.
    2. Next day service is next working day (Monday-Friday) excluding public holidays.
    3. For services with a money back guarantee, if your parcel isn't delivered the day after it's collected, we'll give you the shipment cost back (excluding VAT and insurance cost).
    4. For same day collections, payment must be made in full before 10.40am to qualify for a partial refund if the service is not fulfilled.


    Related Help Pages:


    Do you offer the Parcelforce 24 service?


    Guaranteed next day parcel delivery


    Small item delivery


    Express parcel delivery services


    Do you offer overnight courier services?


    What about voucher codes?


Other Timed Services

  • Do you offer a Saturday Parcel Delivery Service?
  • Saturday Parcel Delivery: The cheapest way to get parcels delivered on the weekend.


    What is it?


    Simply put, we offer a parcel delivery service where your parcel or package is collected on a Friday and delivered on a Saturday - before 1pm.


    The UK's Cheapest Saturday Parcel Delivery Service from just £22.79+VAT


    Why spend hours of your week spent in queues just so your customer of relation can have a parcel delivered on a Saturday? We're in a position to offer a massively discounted price on the City Link next day, Saturday delivery service. This price cannot be found anywhere else. What's more, you also get £20 of free carriage guarantee cover (terms and conditions apply).


    How it works


    1. Make sure your parcel is less than 30kg and that it meets the carriers conditions of service (City Link pdf).


    2. Book the parcel you'd like to be delivered on the coming Saturday by 6pm on the Thursday before.


    3. Make sure someone will be available on the Friday for the parcel to be collected.


    4. And that the recipient will in a position to take delivery on the Saturday before 1pm.


    5. Then monitor the delivery with the help of the online tracking system.


    How To Book


    Simply visit our courier quotes form to start the process.


    * NOTES:
    • Next day service is to UK mainland only, in non-remote locations.
    • Next day service is next working day (Monday-Friday) excluding public holidays.
    • For services with a money back guarantee, if your parcel isn't delivered the day after it's collected, we'll give you the shipment cost back (excluding VAT and insurance cost).



  • Sorry no records...


  • Sorry no records...

Country Specific Import Restrictions

If you are planning to send parcels abroad, check out our import restriction guides - as well as shipping costs. We have listed the most frequently dispatched to countries below, if you can't see the country you like to have your parcel delivered then we have also organised the larger list by continent:

  • Sorry no records...
paypal pay